WEN® Hair Care Class Action | Official Settlement WebSite
Processed by Dahl Administration
Tier 1 payments were mailed on January 12, 2018. The mailing of Tier 2 payments began as planned on March 9, 2018. The Special Master’s
complex Tier 2 claim review process has taken longer than anticipated. We apologize if you have not yet received your check. The final
batch of checks were mailed March 30, 2018. If you do not receive your payment by April 9, 2018, please contact the WEN Settlement
Administrator at 888-247-5266.
In order to ensure that the Settlement Administrator maintains a complete record of all communications related to a claim, please contact the WEN Settlement Administrator at 888-247-5266 with any inquiries. Please do not attempt to contact the Special Master directly.
The Settlement will provide a total of $26,250,000 to fully settle and release claims of all persons who purchased and/or used WEN® in the United States and its territories, excluding any person who purchased WEN® for resale and any person who previously signed a release of claims relating to WEN Hair Care Products, among others.
The Settlement resolves a lawsuit brought against Guthy-Renker, LLC and WEN by Chaz Dean, Inc., (together “Defendants”). The lawsuit alleges that Defendants designed, manufactured and sold WEN® which allegedly caused certain users to suffer personal injury including hair loss, hair damage or scalp irritation. Plaintiffs also asserted that statements made in connection with the marketing of WEN® were untrue and misleading. Defendants vigorously deny these allegations and contend that there is no link between hair loss and WEN®. Liability is disputed in this matter, and WEN® has not been proven to cause hair loss to consumers, nor has it been legally determined that any advertising of the Products was false or misleading. The makers of WEN® stand behind the quality, safety, and formulation of the Products, all of which meet or exceed all safety and quality standards set by the cosmetics industry.